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9 Qualities to Seek in Your Minnesota Hydraulic Hose Repair Provider

When a hydraulic hose emergency strikes, the safest path to restore your equipment is to seek the services of a dependable hydraulic hose repair company. Whether you are the owner of a small snow removal company or the manager of a large construction equipment rental company, you deserve prompt and reliable service from a trusted expert in the hydraulic hose repair industry. Below are nine qualities to seek in your hydraulic hose repair provider.

1) Superb Accessibility

When you have a piece of equipment with a leaking hydraulic hose, you cannot afford to wait hours or days for a return phone call or electronic response. You need a repair service that is easily accessible by telephone or e-mail 24 hours a day, 365 days a year.

2) Industry Experience

Industry experience is essential in the hydraulic hose repair industry. In addition to being an expert on repair services, your repair technician should know when hose replacement would be a more sensible option than hose repair. In particular, your technician should be well-versed in the following applications:

  • Common and complex issues with braided hoses and spiral hoses
  • A strong working knowledge of non-standard hoses and fittings
  • Experience working with businesses in a variety of industries (farming, snow removal, construction)
  • Preventive maintenance services

3) A Large Fleet of Mobile Repair Units

When emergency strikes and production is temporarily halted at your business, you need a hose repair specialist who can provide emergency field service quickly. Ideally, your hose repair provider should offer mobile hose repair services that feature the following:

  • Experienced field technicians who are on call 24 hours per day, 7 days a week
  • On-site repair and fitting fabrication
  • Spacious service vehicles that can house and safely remove damaged hoses if necessary
  • Emergency after hour service
  • Professionally trained technicians with experience removing a variety of hydraulic hose types

4) A Large Number of On Call Technicians

Choosing a hydraulic hose repair provider that can grow alongside your business is essential. As your business expands, you need to know that you can depend upon your repair provider for swift service. Whether you choose to drop off a defective hose in person or arrange for swift pickup, your provider should demonstrate that they have the scalability to accommodate your company’s growth.

5) A Well-Stocked Parts Inventory

Production downtime can hinder your company’s growth and lead to dissatisfied customers. When a key piece of equipment fails, you cannot afford to wait days for a replacement fitting to arrive. As you compare repair service providers, be sure to ask the following inventory-related questions:

  • Do you complete all of your own repairs onsite or do you outsource your repairs?
  • Do you have the ability to quickly fabricate customized fittings onsite?
  • Are you a distributor for multiple hose and fitting manufacturers?
  • How many fully stocked service vehicles do you have?
  • Do you have a walk-in store that is open to visitors?

If possible, ask to visit prospective providers to tour their facilities to view the scope of their inventory and verify the presence of onsite custom fitting fabrication.

6) Outstanding Prices

Your hose repair service provider should offer competitive pricing and be happy to provide a written estimate for the repair services that you require. Ideally, your provider will constantly be sourcing the most cost-effective fittings and replacement hoses in order to pass valuable savings along to you. There should be no hidden fees and your repair service provider should be open to the possibility of discounted pricing if you choose to establish an ongoing service contract.

7) Exceptional customer service

Your hose repair service should provide a level of service that is second to none in the hydraulic hose industry. From technician professionalism to the top quality repair service, you should be highly satisfied with the service you receive. Here are a few examples of the type of top-notch customer service that you should expect from your repair service provider:

  • Your repair requests receive an immediate response
  • You receive a live visit from a repair technician within an hour
  • Your repair technician offers prompt solutions to your most unusual hydraulic hose repair needs

8) Ability to Provide Expert Recommendations

There are situations that call for hose replacement as opposed to hose repair. Your repair technician should be able to evaluate your defective hydraulic hose and determine which of the following courses of action is the best for your situation:

  • Hose repair
  • Hose replacement
  • Onsite customized hose construction

9) A Stellar Industry Reputation

Before you entrust your hydraulic hose repairs to a service provider, make sure you do your homework. Ask for a list of references of existing customers in your industry and contact them to ensure that their hoses were prepared promptly and professionally. Additionally, conduct a brief search of online reviews to ensure that the provider you have chosen is associated with a highly satisfied customer basis.

The Bottom Line

There is no substitute for experience and responsiveness when it comes to selecting a hydraulic hose repair company. Custom Hose is an accomplished hydraulic hose repair service provider that offers an unparalleled level of expertise and repair precision. We strive to respond to your repair requests within an hour and maintain an extensive inventory of hose fittings and replacement parts. Our repair technicians utilize the latest technology and high-quality parts to provide you with the peace of mind that you need to operate your business with confidence. We invite you to contact us to find out why we are Minneapolis’s most trusted source for hydraulic hose repair. We look forward to becoming your trusted source for custom hose fittings and repair!